§ 问候、接待客人并协助做好入住登记。
Meets and greets all guests and assists with registrations.
§ 确保严格的房卡管理制度。
Ensures the strict control of room keys
§ 确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
§ 确保执行凯悦温情及房务部经典20条。
Embraces all Touches of Hyatt and the Rooms Top 20
§ 根据顾客意见调查结果，确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ 为散客准备欢迎卡及房卡。
Prepares welcome cards and keys for arrival FIT guests.
§ 熟悉当地的酒店及旅游信息。
Ensures accurate knowledge of hotels and the tourism in Ningbo.
§ 以协助和灵活的态度与其他员工密切合作，关注酒店的整体成功和客人的满意度。
Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
